1. WARRANTY INFORMATION BY BRAND
All product warranties are handled directly by the manufacturer. We are happy to assist you in coordinating warranty support and communicating with the manufacturer as needed. Warranty terms vary by brand and product.
RAW THRILLS
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Coverage: Manufacturer defects in electronic components
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Warranty Period:
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Electronic parts: 1 year from date of delivery
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Gun and guitar controllers: 90 days from date of delivery
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Exclusions: Physical damage, misuse, wear and tear, or unauthorized modifications
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Support: Contact us with your product serial number and clear photos of the issue. We will assist in submitting a claim to Raw Thrills.
BANDAI NAMCO (NAMCO AMERICA)
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Coverage: Manufacturer repairs and components associated with service
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Note: Warranty terms may vary by product and dealer. Please confirm details at time of purchase.
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Support: If you experience a defect or service-related issue, contact us. We will coordinate communication with Namco on your behalf.
ICE (INNOVATIVE CONCEPTS IN ENTERTAINMENT)
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Coverage: Hardware defects due to manufacturing or material failure
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Warranty Period:
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Standard: 1 year from date of shipment
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Optional: Extended warranties (up to 3 years) may be available at time of purchase
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Exclusions:
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Software and firmware
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Damage from misuse, improper installation, or environmental conditions
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Support: Please send us a description of the issue along with photos. We will manage the warranty request with ICE.
Alan-1
Alan-1's warranty can vary. We will work directly with the vendor to provide you with warranty details upon order confirmation of the specific item.
2. ADDITIONAL WARRANTY NOTES
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Proof of Purchase: Retain your receipt and product serial number for any warranty requests.
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Claim Process: All claims require approval by the manufacturer. We will assist you with documentation and communication throughout the process.
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Shipping Responsibility: Customers are generally responsible for shipping costs associated with warranty service, unless otherwise specified by the manufacturer.